Shipping policy

Last Updated: October 21, 2026

This Shipping Policy explains how Solevelis processes, ships, and delivers orders placed through https://www.solevelis.com/ (the "Site"). By placing an order, you acknowledge this policy, subject to your rights under applicable law.

1. Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed and payment is confirmed. For purposes of this policy, business days include Saturdays and exclude Sundays and applicable public holidays observed by our fulfillment operations.

Order processing time is separate from shipping transit time. Processing may take longer during periods of high order volume, holidays, or circumstances requiring additional order verification. If a material delay occurs, we will make reasonable efforts to provide relevant updates where appropriate.

2. Shipping Destinations

Solevelis currently offers shipping within the United States, subject to product availability and the delivery addresses accepted at checkout. Available shipping options may vary depending on the destination and the items ordered.

Please provide a complete and accurate shipping address and a valid contact telephone number when requested at checkout. We may be unable to deliver an order successfully if the information provided is incomplete or incorrect.

3. Estimated Delivery Time

Our current estimated standard delivery timeline within the United States is:

• Order processing: 1–3 business days.
• Shipping transit: 6–9 business days after dispatch.
• Estimated total delivery time: 7–12 business days from the date the order is placed and payment is confirmed, under normal processing and transit conditions.

The business-day definition in Section 1 applies to both order processing and shipping transit estimates. These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary because of carrier operations, weather, holidays, transportation disruptions, address-related issues, or other circumstances outside our reasonable control.

Shipping transit time begins after the order has been processed and dispatched. Tracking information, when available, can help you follow the shipment after dispatch.

4. Shipping Fees

Solevelis offers free standard shipping on orders shipped to delivery addresses within the United States where standard shipping is available and accepted at checkout. Any charges for optional shipping upgrades, if offered, will be displayed before you complete your purchase.

5. Shipping Confirmation and Tracking

After your order has been dispatched, we will send a shipping confirmation email with tracking information when that information is available from the carrier.

Tracking details may take time to become active or display the latest shipment status. Carrier tracking information may not update continuously while a package is in transit.

Please check your inbox and spam or junk folder for shipping notifications. If you have not received a shipping confirmation within a reasonable period after the expected processing window, contact us at hello@solevelis.com with your order number.

6. Shipping and Fulfillment Process

Our fulfillment process generally consists of order confirmation, order processing, dispatch, and carrier transit. The estimated processing time and transit time described in Section 3 refer to separate stages of this process.

An order confirmation does not necessarily mean that the order has already been dispatched. The shipment should be considered in transit after it has been handed over to the carrier or otherwise confirmed as dispatched.

Delivery estimates may be affected by carrier capacity, peak-season demand, weather conditions, public holidays, transportation interruptions, or other events outside our reasonable control. We do not guarantee delivery on a specific date unless an express guarantee is explicitly provided at checkout.

If a shipment appears delayed, please contact us with your order number and tracking details so that we can review the available information and assist where appropriate.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information, including the delivery address and a contact telephone number where requested.

If you discover an error in your shipping information, contact us as soon as possible at hello@solevelis.com and include your order number and the corrected information. We will make reasonable efforts to assist, but changes may not be possible after order processing, fulfillment, or dispatch has begun.

Where permitted by applicable law, customers may be responsible for reasonable additional shipping or reshipment costs directly resulting from inaccurate or incomplete shipping information supplied by the customer. Any applicable additional charge will be communicated before reshipment is arranged.

If an address or shipping problem results from an error attributable to Solevelis, we will review the circumstances and work toward an appropriate resolution without automatically assigning the resulting costs to the customer.

8. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery timeframe, first review the tracking information and check the delivery location, mailbox, household members, building management, or other appropriate locations where the package may have been left.

If the tracking information indicates delivery but you cannot locate the package, or if tracking shows an unusual delay or no meaningful update, contact us at hello@solevelis.com. Please provide your order number and tracking information

We will review the available tracking information and work with the carrier where appropriate to investigate the shipment. The appropriate next steps will depend on the circumstances, carrier findings, and applicable law.

Any replacement, reshipment, refund, or other resolution will be handled in accordance with our Return & Refund Policy and applicable legal requirements. If a delivery is disputed, we will review the available information and the circumstances before determining the appropriate next steps.

9. Failed Deliveries and Returned Packages

A package may be delayed, undeliverable, or returned to the sender because of an inaccurate or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect a package, carrier handling issues, or other circumstances.

If the failed delivery or return results from an error attributable to Solevelis or a carrier issue not caused by the customer, we will review the circumstances and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law. Customers will not automatically be charged for a problem attributable to Solevelis.

Where a returned package is received by Solevelis, we will review the circumstances and, where relevant, inspect the returned items before determining the appropriate next steps. Refund eligibility, refund timing, return shipping costs, and any applicable reshipment arrangements are governed by our Return & Refund Policy and applicable law.

Nothing in this section limits any non-waivable consumer rights or creates a blanket requirement that every returned item must be unused or in its original condition to qualify for a remedy where applicable law provides otherwise.

10. Damaged, Defective, or Incorrect Items

If you receive an item that appears damaged, defective, or different from the item you ordered, contact us at hello@solevelis.com as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs where reasonably available. This information helps us assess the issue and determine the appropriate next steps.

Claims involving damaged, defective, or incorrect items will be handled in accordance with our Return & Refund Policy and applicable law. Where an issue is attributable to Solevelis, we will review the circumstances and provide an appropriate resolution consistent with those requirements.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at hello@solevelis.com and include your order number and the requested change.

We will make reasonable efforts to accommodate cancellation requests received before dispatch preparation begins. Once dispatch preparation, fulfillment, or shipping has begun, cancellation may no longer be possible. If the order has already been dispatched, please contact us to discuss any available options.

If a cancellation is accepted before dispatch, any applicable refund will be initiated in accordance with our Return & Refund Policy and applicable law.

If an order cannot be cancelled because it has already been dispatched, any return or refund request will be handled under our Return & Refund Policy and applicable legal requirements. Nothing in this section limits any cancellation or refund rights that may apply under law.

12. Contact Information

If you have questions about shipping, delivery, tracking, or a returned package, please contact us using the details below:

Business Name: Solevelis

Website: https://www.solevelis.com/

Business Address:
903 Sandy Hook Ave, La Puente, CA 91744, United States

Email: hello@solevelis.com

Phone: +1 626-216-0137

Customer Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM PT
Sunday: Closed

For information about return eligibility, return procedures, refund processing, and return shipping costs, please review our Return & Refund Policy.