Privacy policy

Last Updated: October 21, 2026

This Privacy Policy explains how Solevelis ("Solevelis," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit https://www.solevelis.com/, browse our products, place an order, contact us, or otherwise interact with our website and services (collectively, the "Services").

This Policy is intended to describe our practices in a clear and transparent manner. The information we process and the third parties involved may depend on how you use the Services, the features enabled on our store, and the payment, fulfillment, analytics, or other services used to support our business.

1. Personal Information We Collect or Process

The categories of personal information we collect or process depend on your interactions with the Services and the features you use. They may include:

• Contact information: such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information: such as products purchased, order history, delivery details, return or refund information, and transaction status.
• Payment-related information: such as payment method, payment status, transaction identifiers, and information needed to process or reconcile a payment. Full payment card details may be collected and processed directly by Shopify or the applicable payment provider rather than being made available to Solevelis. The information available to us depends on the payment method and service used.
• Account information: if you create or use an account, information associated with that account may be processed.
• Communications: information you provide when contacting customer support, submitting a request, or communicating with us about an order or our Services.
• Device and usage information: such as browser type, device information, IP address, approximate location derived from technical information, pages viewed, and interactions with the Services, where collected through server logs, cookies, or similar technologies.
• Preferences and marketing information: such as your communication preferences and your choices concerning marketing or privacy settings.

We do not intend this list to mean that every category is collected from every visitor. The information processed in a particular case depends on the transaction, the features you use, your choices, and the technologies and services enabled on the store.

2. Sources of Personal Information

Depending on the circumstances, we may obtain personal information:

• Directly from you when you browse the Services, place an order, submit information, or contact us.
• Automatically through the operation of the website, server logs, cookies, and similar technologies, where enabled and permitted.
• From Shopify and service providers that help us operate the store, process transactions, provide customer support, or fulfill orders.
• From payment providers, delivery or fulfillment providers, and other third parties involved in a transaction or service you request.
• From other sources where permitted by applicable law and relevant to the operation, security, or improvement of the Services.

3. How We Use Personal Information

We may use personal information for purposes that are reasonably related to operating our business and providing the Services, including:

• Order processing and fulfillment: to process purchases, arrange payment, ship products, provide order updates, and manage delivery issues.
• Returns, refunds, and cancellations: to review requests, verify transaction details, communicate with you, process approved refunds, and maintain relevant transaction records.
• Customer service: to respond to questions, resolve complaints, and communicate about orders or the Services.
• Store operation and improvement: to maintain, troubleshoot, secure, and improve the functionality and performance of the Services.
• Security and fraud prevention: to detect, investigate, prevent, and address suspected fraud, unauthorized transactions, security incidents, or misuse of the Services.
• Marketing and advertising: where applicable, to communicate promotions, measure marketing performance, or provide advertising-related services, subject to applicable law and your choices.
• Legal and compliance purposes: to comply with applicable laws, respond to lawful requests, establish or defend legal claims, and protect our rights and the rights of others.

We use personal information for purposes reasonably related to those described above and as otherwise disclosed to you when the information is collected.law requires consent or provides you with a right to object or opt out, we will follow the requirements that apply to the relevant processing.

We do not use this Policy as a blanket authorization to use personal information for unrelated purposes. If we materially change the purposes for which personal information is processed, we will provide additional notice or obtain consent where required by applicable law.

4. Cookies and Similar Technologies

Our Services and the platform or services supporting them may use cookies, pixels, tags, scripts, server logs, and similar technologies. These technologies may be used to support essential website functions, remember preferences, maintain security, understand website performance, or support analytics and advertising features where enabled.

The technologies actually used may depend on Shopify settings, installed applications, integrations, and your choices. We have not treated any particular analytics or advertising tool as enabled solely because it is available on the Shopify platform.

Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies, and we will provide applicable controls for changing or withdrawing choices.

You may also be able to control cookies through your browser settings. Blocking or deleting certain cookies may affect website functionality. Browser controls do not necessarily control all forms of data processing by third-party services.

5. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate the Services, complete a transaction, comply with law, or carry out another purpose described in this Policy. Depending on the services actually used, recipients may include:

• Shopify: the ecommerce platform that supports our online store and related services.
• Payment providers: providers involved in authorizing, processing, securing, or reconciling payments and refunds.
• Shipping and fulfillment providers: providers involved in preparing, shipping, delivering, or tracking orders.
• Technology and service providers: providers that support hosting, security, customer service, website functionality, or other business operations.
• Analytics or advertising partners: where such services are enabled and used, and subject to applicable law and relevant privacy choices.
• Professional advisers, authorities, or other parties: where reasonably necessary for legal compliance, protection of rights, fraud prevention, business transactions, or other purposes permitted by law.

The categories above describe types of recipients that may be involved; they are not a representation that every category of provider is currently engaged by Solevelis. The specific recipients and information disclosed depend on the tools and services actually used and the circumstances of the transaction.

We do not treat every disclosure of personal information as a sale or sharing for targeted advertising. Whether a particular activity qualifies as a "sale," "sharing," or "targeted advertising" depends on the facts and the definitions in applicable law. Where applicable law requires notice or an opt-out, we will provide the required information and mechanism.

6. Relationship with Shopify

Our online store is hosted on Shopify. Shopify processes personal information to provide and support the platform and its related services. Depending on the processing activity, Shopify may process information on our behalf or process information for its own purposes under its applicable terms and privacy notices.

Shopify's processing may involve information relating to your use of our store and, depending on the Shopify features and services enabled, interactions with Shopify or other merchants. We do not assume that every enhanced feature or data-sharing service offered by Shopify is enabled on our store.

For more information about how Shopify handles personal information, please review:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

Some privacy requests concerning information processed by Shopify may need to be directed to Shopify, while requests concerning information for which Solevelis is responsible should be directed to us. We will handle requests in accordance with applicable law and the roles of the parties involved.

7. Your Privacy Rights and Choices

Depending on your place of residence and the laws that apply, you may have rights concerning your personal information. These rights may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to applicable exceptions.
  
• Withdraw consent or object to certain processing where applicable law provides that right.
• Appeal a decision concerning a privacy request where an applicable law provides an appeal right.
• Exercise applicable rights without unlawful discrimination or retaliation for exercising those rights.

These rights are not absolute and may be subject to exceptions, verification requirements, and other conditions under applicable law.

How to submit a request: You may contact us at hello@solevelis.com. Please describe the request and provide enough information for us to understand and, where required, verify it. We may request additional information reasonably necessary to verify your identity or authority to make the request. We will respond within the time required by applicable law.

Opting Out of Data Sale, Sharing, or Targeted Advertising: If applicable law grants you this right, you may exercise it by using the privacy preference or data-sharing opt-out mechanisms provided on our website, or by contacting us at hello@solevelis.com. We will provide and maintain any opt-out methods required by applicable law. If you are unable to access these mechanisms, please contact us so that we may appropriately address your request.

Where required by applicable law and supported by the relevant configuration, we will process recognized Global Privacy Control (GPC) signals as an opt-out request for the applicable browser or device and covered processing. The effect and scope of a signal may depend on applicable law and the technology involved.

Marketing preferences: If we send marketing emails, you may use the unsubscribe instructions in the message where provided. Even if you opt out of marketing communications, we may still send non-promotional messages necessary for orders, transactions, security, or customer service.

8. Children's Privacy

The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without any consent required by applicable law.

If you believe a child has provided personal information to us in circumstances that require deletion or other action, please contact us at hello@solevelis.com. We will review the request and take appropriate action in accordance with applicable law.

9. Security and Retention

We use reasonable measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission method, or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining order and transaction records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal, accounting, tax, or other obligations.

Retention periods may vary depending on the type of information, the purpose for which it is processed, applicable legal requirements, and whether the information is held by Solevelis, Shopify, or another service provider. When personal information is no longer required, it will be deleted, anonymized, or otherwise handled as permitted by applicable law and our operational requirements.

10. International Transfers

Solevelis operates from the United States and uses Shopify and potentially other service providers to support the Services. Depending on the providers involved and where they operate, personal information may be processed or accessed in countries other than the country in which you reside.

Where applicable law imposes requirements on international transfers of personal information, we will take the measures required by that law. The safeguards and arrangements applicable to a particular transfer may depend on the service provider and the relevant processing activity.

11. Third-Party Websites and Services

The Services may contain links to third-party websites, applications, or services that are not operated by Solevelis. Their privacy practices are governed by their own policies and terms. We encourage you to review those policies before providing personal information to those third parties.

A link to a third-party service does not, by itself, mean that Solevelis controls that service or has verified all of its privacy practices.

12. Complaints and Appeals

If you have a question, concern, or complaint about how we handle personal information, please contact us at hello@solevelis.com. We will review your concern and respond as appropriate.

Where applicable law provides a right to appeal a decision about a privacy request or to complain to a data protection or privacy regulator, this Policy does not limit that right. We will provide any additional instructions or information required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, the Services, technologies used, legal requirements, or other operational needs. When we update the Policy, we will revise the "Last Updated" date shown at the top of this page.

If a change requires additional notice, consent, or another step under applicable law, we will take that step as required. Updating or publishing this Privacy Policy does not, by itself, change the terms of an existing order, retroactively remove rights that have already accrued, or waive any rights that cannot be waived under applicable law.

This Privacy Policy should be read together with our Terms of Service and any other policy applicable to your transaction. The Terms of Service and our shipping, payment, and return and refund policies describe the relevant transaction procedures. This Privacy Policy describes how personal information is handled and does not replace those transaction rules.

If any statement in this Policy conflicts with a mandatory privacy, data protection, or consumer-protection right under applicable law, that mandatory right will continue to apply. Nothing in this Policy is intended to exclude or restrict a right that cannot lawfully be excluded or restricted.

14. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, you may contact us using the following details:

Store Name
Solevelis

Website
https://www.solevelis.com/

Email
hello@solevelis.com

Phone
+1 626-216-0137

Business Address
903 Sandy Hook Ave, La Puente, CA 91744, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM PT
Sunday: Closed

For assistance with an existing order, please include your order number when contacting us.